New Gemstones, What Fun

About once a year, when it's possible, I like to get up to see my primary gemstone suppliers who are located not far from Boston.  I like to do this for a variety of reasons, the first of which is that they are friends as well and it's always nice to get together, even if only for a few hours. The second is that, while they are happy to come down and see me with some of their merchandise if I ask them to, they have so much merchandise that they can never bring it all down.  And quite frankly, even after all these years in the business, I still love to see lots and lots of sparkly things all together, and I am still both fascinated and enchanted with gemstones. 

While diamonds may look more or less sparkly, and more or less white, colored stones are great because every one of them is unique. Even in certain consistently colored materials there can be subtle variations that make each stone different.  That's what is so much fun about them! And when I get up to my dealer's place I am still like a kid in a candy shop.  Let's try one of these, and one of these, and oooh look at that one over there.  Then when they start writing up the bill I have to put half of them back because I can't afford them, but it's still a lot of fun. 

I made my annual trip up there this past weekend and came back with some beautiful new stones. I got two pairs of opals from the new Ethiopian source that I have been excited about (and shown you) in some of my past posts, that are quite stunning. One pair will be out within a week I believe and I'll try to get a picture up when they are done.  I also got a set of eight small watermelon tourmalines that I am going to be making up into a bracelet shortly.  They were all a very unusual lighter colored stones and two of them have nice alien faces in them (don't believe me?---come in and see it when it's done!).  My suppliers also gave me some items just to put out, including a fantastic natural color 3.37 ct. orange sapphire, a beautiful pair of rubies and a large, wonderful pair of tanzanites among other things.  So there are lots of new pretties to look at.  Come by and ask to see the orange sapphire, tell me you read about it here, and I'll give you a $50 credit against any custom job or case piece (good any time!). 

The ruby ring pictured above is a new piece I just put out.  I had gotten a couple of rubies in for someone to look at, and I liked this one so much I kept it because it was so pretty. The ring is 18k gold. 

On Old Customers and Lost Rings

Most of you who are local are probably sitting around at home waiting for the blizzard to hit.  I, on the other hand, am at work as usual.  I will probably close early today but only because the media has pretty much scared everyone off the streets, although maybe some of the locals will walk over and see me. New Englanders used to be much hardier it seems to me. 

Last weekend I had a couple come by to purchase a replacement wedding band. They had gotten their original rings from me almost 30 years ago.  While here they told me the story of how they had ended up coming to me.  Prior to opening my original store (Spirer Somes Jewlers) I did craft shows for five years all around New England.  It seems that the husband saw my work at one of the shows we were in and, even though he had no girlfriend at the time, took a card because he was so struck by what I had on display.  They told me that he said to himself, I know someday I'm going to need rings and this is the guy I want to do it.  Sure enough, not long after, he met his now wife, and when they decided to get married a few years later, he simply pulled my card out of his pocket and said we're going to see Daniel! I always like to hear stories like this (probably they told me when they originally got the bands but I'm afraid I really don't remember everything said to me that long ago---although I always remember the jewelry!) as they remind me of why I'm still here today. 

Incidentally, he needed a replacement band because he lost his in one of those blowers in a men's room used to dry your hands.  I do at least one replacement band a month year round for people so here are a few things to remember.  1) Your hands do change with age.  If you feel like your ring is getting loose, get in to see someone about getting it resized.  2) Your hands shrink when you go swimming.  If your ring isn't fitting fairly snugly and you swim a lot you might want to take it off when you do.  If you are swimming in pools, all gold jewelry should be removed, especially those pieces that have stones in them.  Chlorine actually eats the gold and it is quite possible to lose prongs off of settings and the stones with them. 3) If you work out regularly, or do other activities that mean you need to take your ring off regularly, buy yourself a decent weight chain and put your ring on it to wear around your neck.  That way, you don't have to leave it in a locker, or a pants pocket, or leave it lying around on a sink, where it might be stolen, misplaced or lost.

Frankly, I don't mind the extra business, and it's always nice to upgrade a band to something new, but those wedding bands in particular do carry a lot of sentimental meaning.  

Enjoy the blizzard as best you can.  Hunker down and stay warm and enjoy the extra time off.

The picture above is a collection of my wife's earrings, but only one from each pair.  What a lucky woman she is!

Person to Person Service

I went into the bank this morning to make a deposit and, as usual, I actually went inside the bank to give my deposit to a teller instead of using the bank machine in the lobby.  In fact, I never use bank machines.  Seems kind of old fashioned these days to do that, but I do it because I choose to interact with the humans behind my transactions.  Now don't get me wrong. Those of you who know me know that I'm all for new technology (especially my iPad which is attached to me at all times of day and night). However there is a reason that I choose to interact personally with the tellers, and officers, in my bank on a routine basis. 

Let's say that I have a problem with one of my accounts. When I go in to talk to someone at the bank everyone there knows me.  They know I'm a regular customer. We chat on a weekly basis about the weather and world events. They know my business. They know how much business I give to their bank.  And because of that I am pretty much assured that if I'm having a problem they are going to be all over it for me.  Because they know who I am!  If I always banked with a machine and never set foot in the door, I'm sure they would try to help me if I have a problem, but they haven't got a clue who I really am. They would see me as just another account number.  Now mind you, I use my bank because it is a relatively small, local bank known for its personal service, but there is a big difference in how people will react to you if they actually KNOW you than if they don't.  When I sit down in front of an officer because I need something, they know me by my first name. They know the names my accounts are under.  They know I am another local merchant. We've joked around with each other. And they will always go out of their way for me because of this.

One of my grandmothers spent a good deal of time in hospitals when she was alive. My grandfather used to carry a seemingly never ending supply of candy, little tchotchkes (my Jewish roots are showing), and other inexpensive little gifts that he would hand out to all of the nurses that worked on whatever floor my grandmother was on.  They were very small tokens but he did it because the nurses always remembered him for it and that meant that they remembered my grandmother was in there and if there was a problem they would hustle just a little faster because he had made a PERSONAL connection with them. 

Okay so by now you're saying, oh my goodness what the heck does this have to do with jewelry and why is he writing about this on a JEWELRY blog??? So let me tell you.

Today you can go online and buy just about anything and jewelry is included in that.  You can buy diamonds, colored stones, finished jewelry, synthetic stones, simulated stones, you name it.  It's all out there (well except for MY jewelry which is only available in my store).  And admittedly a lot of it is pretty cheap (both because it's cheaper to do business online as opposed to a bricks and mortar store but also because a lot of it is just cheap junk).  But what happens when you have a problem with whatever you've bought online?  Who do you talk to? Sure you can go online and get involved in a chat with a company representative, or you can call them and talk to someone who may be located in the United States, but more likely will be in India or another country.  And when you talk to them you are nothing but someone they read a scripted response to in an attempt to mollify whatever problem you are having in the quickest and most cost effective (to them) manner.  In other words you're pretty much nothing at all to them. They don't know who you are and you haven't got a clue who they are, so you really have no RELATIONSHIP with them. 

Now mind you, I shop online. But I shop online for products that are pretty much the same no matter where you get them.  When I bought a new coffee machine for my wife this Christmas, I did it all online, but I also did it at Williams Sonoma where I know for a fact (because I've bought in their stores multiple times before) that if there is a problem with it, I can walk into any store with it and they will, more often than not, hand me a new piece (in some cases no matter how long I've owned it for) to replace it. I didn't price shop it because price wasn't the issue. I wanted to be assured I got what I wanted and that it came with extensive warranties.  I probably could have shopped around a lot and found some discount place selling the same machine for 10% less but I wouldn't have known anything about them.  

But getting back to jewelry.  When you come into my store I want (actually I expect) you to develop a relationship with me.  I want you to know me because by knowing me, you know what to expect when you get a piece from me.  If you have a problem with something from me, and you know me, you'll know that I will take care of the problem no matter what it is.   And you can come in and look me in the eye and talk to me about it.  While I do have a few firm policies (mostly regarding payment forms and return policies), everything else is up to me.  I don't quote rules and regulations to you.  I won't tell you that you're 1 day over your warranty period (well actually since I guarantee everything for life that would be pretty much impossible).  Also when you buy something from me you know that I'll be there the next time you come back in.  You won't ever have to talk to someone in India. 

Jewelry is a personal product, both in what it means and how it's worn.  Does it look good on you (not some model in a picture)?  Does it feel right on your hand?  Has it been lightened up to reduce the price and does it look and feel cheap because of that? Is the color right for you?  Is the color of the stone you see in a picture that's possibly been photo shopped the right one for you (or is it even what is being represented in the picture)?  These are all problems with shopping for jewelry on line.  Not all diamonds look the same.  Not all sapphires are the same color.  Not all gold is the same color as different alloys give different shades to the metals.  How can you possibly tell this on line?  And if it isn't what it is represented to be, who do you look in the eye and say: "This isn't what I expected"?

I can't tell you how many times I've gotten young gentlemen in here with diamond rings they purchased on line who ask me to look at the diamond and tell them if it is what they were told it was. Every single time I look at them and say how can you possibly buy something so important from someone you don't trust to give you what they say they are?  (Invariably they say, "Oh no, I trust them but could you please just tell me if it's what they said it was".)  So the best words of advice I can give to anyone who is looking for jewelry (especially those purchases that are so important and filled with meaning) is shop local.  Work with someone you can look in the eye when they tell you what they are selling you.  Work with someone you can stand in front of if there is a problem. Work with someone you have a relationship with and work with someone you actually like!

The earrings above are garnets in 18k gold with 22k gold rosebuds.  I sold these at Christmas but I could make you a pair for Valentine's Day, for which they would be perfect as they are both red and have roses!

I'm Back and Valentine's Day is Coming!

Every year that it is possible my wife and I like to go out to California in the winter and specifically to the area I consider to be the most beautiful in the country, Big Sur.  We were fortunate enough to go again this year, and despite the fact that we were both fighting with the flu in the first week, it was as beautiful (albeit a bit nippy this year) as ever.   Driving down Route 1 along the coastline, once you leave Carmel is one of the most astoundingly beautiful (and somewhat scary) drives there is.  This year there was an area of the road that had fallen off the cliff and into the ocean so there was a short gap where it became a one lane road (with traffic lights at either end) while they worked on the gap.  Both my wife and I wondered who was the first person to come up the road when half of it had disappeared into the Pacific Ocean.  This has also been a very wet winter in Big Sur and, in about 30 years of occasional trips out there, I have never seen it so green.  The plants were certainly enjoying the rain that is usually so infrequent there. I always like to go to Big Sur because it reminds me to slow down and enjoy the scenery, and reminds me that my product is as visual as the surroundings are there.  So I'm hoping that my creative juices will be revved up from the trip as I get started up again this year.  

VALENTINE'S DAY IS COMING.  Yes, I'm sure you gents were thinking I would let you sneak by this holiday.  But this is really my favorite holiday because it's all about the love, and love is what I sell here. I know, it looks and feels like a piece of metal, but really it's the love behind it that makes it what it is, and that is what makes me so happy about selling my product.  I know it sounds corny but I do honestly love what I do because of what my product represents to people.  Who else has a job that lets them be a part of so many romantic times in our lives?  Not only do I get to be a part of proposals and weddings, but then you wear those representations of love and commitment (that I made) for the rest of your lives!  And on top of that you can come back to me for all those important anniversaries (you know, like the 3rd and 7th year anniversaries (-;  )   But Valentine's Day is always special to me because the only thing it's about is love, and I'm a big believer in love. What a great time to give a pin, or earrings, or a bracelet with hearts on it to someone!  The bracelet pictured here is actually my wife's but it's a great idea if you want to give something which you can add to over the years.  You can start with one charm and give a new one on any other special occasions.  And no they don't have to all be hearts.  This one has a 22k gold handmade chain and 18k yellow, white and pink gold charms with rubies and diamonds (shown) and orange sapphires and diamonds (on the reverse side of one charm).  So for all you romantics out there, you should be thinking about this (especially those of you who got the evil eye this Christmas for not having one of my pieces under the tree)!

Can't See My Website? Here's Why.

I am just back from vacation and will be doing my first real post vacation post tomorrow but I just wanted to let people know that if you are having trouble getting to my website, it will be back up and available shortly (hopefully later today).  Our servers changed IP addresses on us and it has taken a bit of work to get things back to normal.